PLACING YOUR ORDER

Every Made with Love piece is handmade with love, with quality, modernity, and comfort at the heart of our unique approach to bridal.

MWL DESIGN

Each MWL dress is designed in our Gold Coast head office by Carla and our expert team of designers, pattern makers, and seamstresses.  Each piece is dreamt up, developed, and tested over a period of months to perfect every aspect of the fit and design before being released to our brides and retailers.  We listen and intuitively adapt each design to the feedback we receive with each release, keeping the MWL brand ever up-to-date and responsive to our brides’ needs. This process is unique to the MWL brand and keeps us at the forefront of luxury bridal design.

MADE TO ORDER

We welcome our brides into our MWL boutiques for a personalised one-on-one appointment with a professional stylist to begin her bridal journey. The appointment is an opportunity for our brides to discover and experience the MWL collection firsthand in a down-to-earth and supportive atmosphere surrounded by loved ones. Once a piece is selected, each bride is expertly measured and accurately matched to our standard size chart before her dress is made to order by our production team. Each order takes up to 10-12 months to create, undergoing rigorous quality checks before lovingly making its way into the hands and hearts of our brides. This process eliminates the need for a follow-up fitting, allowing an overall seamless and easy experience for our brides.

HOW DO WE WORK?

We do things differently to other bridal labels, so we thought we’d give you a heads-up on our process. We make your dress according to the size that your measurements match on our standard size chart. If you have an appointment in one of our MWL boutiques your stylist will take your measurements and our professional team will work out which sizing option will give you the best fit. We also offer split sizes if your measurements do not match one standard size between bust, waist, and hip.  If you are ordering your dress online, we highly recommend having your measurements professionally taken.

Each MWL dress is made to your most accurate size on our standard size chart, based on measurements and notes from our professional stylists; however, since we do not offer couture/custom-made dresses, some alterations will likely be required when you receive your dress for a perfect, tailored fit. While we take your hollow to hem and heel height into account when selecting your size, the length of your dress may need to be hemmed according to your personal preference. We recommend affordable seamstresses local to our boutiques who you are welcome to contact once you have received your dress. Please take additional alterations into account when budgeting for your dress.

Unlike some other boutiques, we do not offer multiple fittings throughout the production of your dress.  If you expect your measurements may change between ordering and receiving your dress, please discuss this with our team or your stylist before placing your order as we can make allowances for measurements to be resubmitted after your order has been placed for standard timelines.  We find that the combination of notes on fit from our professional stylists, sizing by our experienced team and the expectation of minor alterations with one of our recommended seamstresses eliminates the need for multiple fittings, allowing us to save on time and keep prices as low as possible for our brides. Win win!

RETURNS

Our dresses are made to order specifically for you, so unfortunately we cannot accept returns for a full refund or an exchange.

If, before you order, you would like to see more photos of your dress, we are happy to send you more images from our photo shoots and behind-the-scenes so you can feel most confident in your dream dress selection.

Our sample sale dresses are final sale only, we can not accept returns or exchanges. Please ensure you have your measurements taken to ensure fit of each dress. Any faults will be as described.

We can accept returns for accessories if you contact us within 48 hours of receiving your order. Return postage is at the expense of the buyer. However, we cannot accept any returns for earrings or any invisible bra purchases for hygiene reasons.

CONTACTING US

We can be contacted via email at london@madewithlovebridal.com or on social media at @madewithlovebridal.

Please allow 24-48 hours for our team to respond to your enquiry. Please note office staff do not work on the weekends, so all emails and DMs sent on the weekend or after 4pm GMT on Fridays will receive a reply the following 1-2 business days. We are based in London and follow all Public Holidays for the United Kingdom.

If you need to cancel your boutique appointment and it is the weekend, we recommend replying to your confirmation text as our emails aren’t monitored on weekends.

HOW TO MEASURE

See our video below on how to measure yourself when sending through your measurements.